Physical Accessibility Statement
We want everyone to feel welcome and able to visit The Lakes practice. Here’s how we make it easy for people to get around and use our building:
Getting In and Around
- Step-Free Access: There are no steps at our entrance, so it’s easy for wheelchairs, walking aids, or prams to get in.
- Accessible Parking: We have special parking spaces for people who need extra help.
- Automatic Doors: Our front door is a push and pull manual door, we do have a side door off access from the main road which is automatic if required.
- Manual doors on site: For any support with manual doors in the building, there are staff ready to support. The GP/ clinical staff comes to collect you from the waiting room and any assistance required whilst leaving is happily supported when requested.
- Wide Spaces: The hallways and doorways are wide enough, making it possible to move around in a wheelchair or with a walking aid.
- Accessible Toilets: There’s a large toilet with grab rails and an emergency cord to make it safer and easier to use.
- Restricted mobility: We have lift facilities if you struggle with the stairs.
Communication
Communication
- Hearing Loop: If you use a hearing aid, we have a system to make it easier for you to hear at reception.
- Assistance Animals: Service dogs are welcome. Let us know if you’re bringing one.
- BSL Interpreting Services: We provide British Sign Language (BSL) interpretation through Language line Service. Please inform us when booking your appointment if you require this service.
- Translation and Interpretation Services: Language Support: Translation services, are available to ensure effective communication. Translation requests can be made at the time of booking an appointment. Please inform us in advance to ensure the appropriate interpreter is available for your visit and there is appropriate time allocated for the appointment.
Services for Blind or Partially Sighted Patients
- Large Print Materials: We can provide a large print version of our practice leaflet upon request. Please ask at Reception for further assistance.
- Support and Resources: For more advice and support for blind and partially sighted individuals, please visit: Royal National Institute of Blind People (RNIB)
Need Help?
If you need extra help when you visit, our team of staff are happy to assist. Just ask us if you need help opening a door, finding your way, or anything else.
If you need someone to translate sign language or help you communicate, let us know before your visit so we can arrange it for you.
Commitment to Accessibility
We are continually assessing and improving our facilities to ensure they meet the needs of our patients. Your feedback is invaluable and helps us enhance the services we provide.